Terms & Conditions

1. Acceptance of Terms

By accessing or using the Gentle Monsters website (gentlemonsters.org), mobile application, or any of our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and Gentle Monsters LLC, a California limited liability company. Your use of our services signifies your acceptance of these Terms and our Privacy Policy, which is incorporated herein by reference.

2. Definitions

For the purposes of these Terms, the following definitions apply:

"Company," "we," "us," or "our" refers to Gentle Monsters LLC
"Service" or "Services" refers to our website, products, and related services
"User," "you," or "your" refers to any individual accessing our services
"Products" refers to sunglasses, eyewear, accessories, and related items
"Content" refers to text, images, videos, and other materials on our platform
"Account" refers to your registered user account on our platform

3. Eligibility

To use our services, you must:

Be at least 18 years of age or have parental/guardian consent
Have the legal capacity to enter into binding contracts
Provide accurate and truthful information during registration
Maintain the confidentiality of your account credentials
Comply with all applicable local, state, national, and international laws

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

4. Products & Services

Product Information

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free.

Availability

Product availability is subject to change without notice. We reserve the right to limit quantities, discontinue products, or refuse orders. In the event a product becomes unavailable after your order is placed, we will notify you promptly and provide a full refund.

Pricing

All prices are displayed in USD unless otherwise specified. Prices are subject to change without notice. The price charged will be the price displayed at the time of purchase, provided payment is successfully processed.

Authenticity Guarantee

All products sold through Gentle Monsters are guaranteed authentic. We work directly with authorized distributors and maintain strict quality control standards.

5. Ordering Process

When you place an order through our service, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or decline your order for any reason.

Order Confirmation

Receipt of an order confirmation does not constitute acceptance of your order. Acceptance occurs when we ship your order or process your payment, whichever comes first.

Order Modifications

Orders may be modified or cancelled within 1 hour of placement, subject to processing status. Once an order enters fulfillment, modifications may not be possible.

6. Payment Terms

Accepted Payment Methods

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other payment methods as displayed during checkout.

Payment Processing

Payment is processed at the time of order placement. By providing payment information, you represent that you have the legal right to use the payment method and authorize us to charge the total amount.

Currency & Taxes

Prices are listed in USD. Applicable taxes, duties, and fees will be calculated and displayed during checkout. International customers are responsible for any additional customs duties or import taxes.

Payment Security

We use industry-standard encryption and security measures to protect your payment information. However, you are responsible for maintaining the confidentiality of your payment details.

7. Shipping & Delivery

Shipping Methods

We offer various shipping options including standard, expedited, and express delivery. Shipping costs and estimated delivery times are displayed during checkout.

Delivery Timeframes

Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Express Shipping: 1-2 business days

International Shipping

We ship to select international destinations. International orders may be subject to customs delays, duties, and taxes. Customers are responsible for any additional fees imposed by their country.

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier. We recommend purchasing shipping insurance for high-value orders.

8. Returns & Exchanges

Return Policy

We accept returns within 30 days of delivery for unworn, undamaged products in original packaging. Custom or personalized items are not eligible for return.

Return Process

Contact our customer service team to initiate a return
Receive return authorization and shipping instructions
Package items securely with all original materials
Ship items using provided return label

Refund Processing

Refunds are processed to the original payment method within 5-10 business days after we receive and inspect returned items. Return shipping costs are non-refundable unless the return is due to our error.

Exchanges

Exchanges are available for size or color variations of the same product, subject to availability. Exchange requests must be made within the return period.

9. Warranty & Guarantees

Product Warranty

Our products come with a limited warranty against manufacturing defects for a period of 12 months from the date of purchase. This warranty does not cover normal wear, damage from misuse, or accidental damage.

Warranty Claims

To make a warranty claim, contact our customer service team with proof of purchase and description of the defect. We will repair or replace defective items at our discretion.

Disclaimer

EXCEPT AS EXPRESSLY SET FORTH HEREIN, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Intellectual Property

Our Intellectual Property

All content on our platform, including text, graphics, logos, images, and software, is owned by Gentle Monsters or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works without our written permission.

User Content

By submitting content to our platform (reviews, photos, etc.), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content in connection with our services.

11. User Conduct

You agree not to:

Use our services for any unlawful purpose or in violation of these Terms
Attempt to gain unauthorized access to our systems or other users' accounts
Submit false, misleading, or defamatory content
Interfere with or disrupt our services or servers
Use automated systems to access our services without permission
Violate any applicable laws or regulations

We reserve the right to investigate violations and take appropriate action, including account suspension or termination.

12. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

Data Collection

We collect information you provide directly, information about your use of our services, and information from third parties as described in our Privacy Policy.

Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content and advertisements.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GENTLE MONSTERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR PRODUCTS OR SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Indemnification

You agree to indemnify and hold harmless Gentle Monsters from any claims, losses, damages, or expenses arising from your use of our services or violation of these Terms.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts located in Los Angeles County, California.

Dispute Resolution

We encourage resolution of disputes through direct communication. If a dispute cannot be resolved informally, it may be subject to binding arbitration in accordance with the rules of the American Arbitration Association.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes acceptance of the updated Terms.

We will make reasonable efforts to notify users of significant changes through email or prominent website notices.

16. Contact Information

If you have questions about these Terms or our services, please contact us:

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