Refund & Returns Policy

Return Policy Overview

At Gentle Monsters, we want you to be completely satisfied with your designer eyewear purchase. Our comprehensive return policy ensures you can shop with confidence, knowing that your investment in authentic luxury eyewear is protected.

Return Window

• 30 days from the date of delivery for unworn items
• 14 days for items that show signs of wear (subject to inspection)
• 7 days for prescription lenses (unopened packaging only)

Eligible Items

• All sunglasses in original condition
• Optical frames without prescription lenses
• Accessories and cases
• Gift certificates (unused portion)

Return Process

Refund Information

Refund Methods

Refund Amounts

• Full refund: Items returned within 30 days in original condition
• Partial refund: Items showing minor wear (75% of purchase price)
• Store credit only: Items returned after 30 days (within 60 days)
• Shipping costs: Refunded for defective or incorrect items only

Exchange Policy

Prefer an exchange? We make it easy to swap your eyewear for a different style, color, or size.

Exchange Options

• Same price range: Direct exchange with no additional cost
• Higher price: Pay the difference before shipping
• Lower price: Receive credit for future purchases
• Size adjustments: Free exchange for fit issues within 14 days

Exchange Process

1. Contact our customer service team
2. Select your replacement item
3. We'll ship the new item and include a return label
4. Send back the original item within 14 days

Special Circumstances

Defective Items

If you receive a defective or damaged item, we'll provide a full refund plus return shipping costs. We also offer expedited replacement at no extra charge.

Wrong Item Received

Received the wrong item? We'll cover all return shipping costs and expedite the correct item to you at no charge.

Prescription Lenses

• Custom prescription lenses cannot be returned unless defective
• Incorrect prescriptions due to our error are fully refundable
• Prescription changes after order placement are not eligible for return

Limited Edition Items

Limited edition and exclusive pieces have a 14-day return window due to their unique nature and limited availability.

International Returns

International customers enjoy the same return policy with some additional considerations:

• Return shipping costs are customer's responsibility
• Items must be declared at correct value for customs
• Import duties and taxes are non-refundable
• Processing may take additional 3-5 business days

Regional Return Centers